How to book a tour with SunTrip Egypt

We want to be open and straightforward about how we work. Everything you need to know is gathered here. Reading this first helps us serve you quickly and efficiently.

How we work

All current information on tours, itineraries, prices and conditions is published on our website and in pinned posts on our Telegram channel. We update this regularly, so the site always shows current prices and schedules.

In private messages we are happy to help you choose the right tour, answer specific questions, and assist with your decision. However, we don't run extended open-ended consultations without a genuine intention to book - that takes time away from travellers who are already ready to go.

What booking includes

Booking with SunTrip Egypt secures your place on a tour with no prepayment required. It's not just a note on a list - you receive full support: we confirm all the details, clarify your pick-up location and time, and answer any questions as you prepare for the trip.

After booking you receive a full briefing on the itinerary: what to see first, what to bring, what to look out for. We don't share this in general chat because it's part of the service you receive when you book.

Advice as part of the service

We work as personal travel managers, not an information hotline. That means tour selection tailored to your interests and individual recommendations are part of the service you receive when you book. We don't provide detailed personal recommendations without a booking in place.

Who we work best with

Our team works most effectively with guests who have already chosen a tour or are deciding between a couple of options. If you're just starting to explore Egypt and want to understand what's worth seeing, the best starting point is browsing our website with its full tour descriptions.

We respect your time and ours. Our aim is to get from your first message to a confirmed booking in as little time as possible.

Payment

Payment is made on the day of the tour. No deposits, no hidden extras. We accept US dollars, euros, British pounds, and Egyptian pounds.

There is one exception: tours that include a flight. On our Cairo and Luxor tours by plane, we take a $200 deposit per person: flight tickets are purchased in advance under your exact name. Three days before departure, a company representative comes to your hotel, takes the payment and hands you an official voucher. We only accept this deposit in person and against a voucher, never as a card transfer or a crypto payment through a link.

Cancellation and rescheduling

Cancellation terms depend on the type of tour: the more services need to be booked and paid for in advance for a specific traveller, the stricter the rules.

Simple tours and activities

Yachts, safari trips, quad bikes, buggies, parasailing, banana boats, sofa rides, horse and camel rides, submarines, glass-bottom boats and similar activities can be cancelled free of charge up to 12 hours before departure.

If you change your mind less than 12 hours before departure, cancellation is considered on a case-by-case basis: by that point the place or service may already be fully reserved with the operator. For example, if you booked a morning yacht trip and change your mind the evening before, cancellation is free. If you let us know on the morning of the trip itself, the decision is made individually.

Historical coach tours

These tours can be cancelled, rescheduled or changed in traveller numbers free of charge up to 24 hours before departure.

The reason is that by departure time, coach seats, entrance tickets, meals and other services on the programme have already been booked and paid for. Your passport details are also submitted in advance to arrange the necessary permits.

If you change your mind less than 24 hours before departure, the full cost of the tour is payable. For example, the coach to Cairo leaves your hotel between 00:30 and 01:30, so cancellation needs to reach us by the same time the day before. A later decision counts as a last-minute cancellation.

Flight tours

The rule here is the one described above: the $200 flight deposit is non-refundable once tickets have been issued. Cancelling the trip after that point does not cancel the cost of tickets already purchased.

Passport details for every traveller are needed at the booking stage for a flight tour, not on the day of departure, without them the ticket cannot be issued. Send your details to your manager as soon as the date is confirmed, so there is no delay closer to the flight.

If you find a replacement traveller yourself, a full refund is possible. Once the new traveller confirms their place and pays for it, the original traveller receives a 100% refund.

Illness after a confirmed booking does not cancel the cost of the tour. This works the same way as a train, coach, plane or event ticket: if someone falls ill right before the trip and does not use their booked place, the cost is not automatically refunded.

In short

Booking with us requires no prepayment, except for flight tours, where $200 per person goes towards the flight tickets. Simple tours can be cancelled free of charge up to 12 hours ahead, historical coach tours up to 24 hours ahead, and the flight deposit is non-refundable once tickets are issued.

If your plans change, let us know as early as possible. The more notice we have before departure, the more we can do to help without unnecessary losses on your side.

Getting started

Choose a tour on our website, then message us on Telegram with the tour name and your preferred date. Our manager will reply within 3-5 minutes and confirm your booking. Simple as that.